Course Information


OCN NI Level 2 Diploma for the Hospitality and Tourism Team Member

Open College Network Northern Ireland
Sessions

Below are the sessions that are available for this course.

Full-Time
Campus: Dungannon
Week Starting: 01 September 2022
Day: Subject to Timetable
Duration: 1 Year(s)
Number of Weeks: 34
Hours per Week: 15
Total Hours: 510
Fee: N/A
Places Available: 16
Course Coordinator: Jeanette.Clingen@swc.ac.uk

Full-Time
Campus: Enniskillen
Week Starting: 01 September 2022
Day: Subject to Timetable
Duration: 1 Year(s)
Number of Weeks: 34
Hours per Week: 15
Total Hours: 510
Fee: N/A
Places Available: 16
Course Coordinator: Stephen.Sloan3@swc.ac.uk

Full-Time
Campus: Omagh
Week Starting: 01 September 2022
Day: Subject to Timetable
Duration: 1 Year(s)
Number of Weeks: 34
Hours per Week: 15
Total Hours: 510
Fee: N/A
Places Available: 15
Course Coordinator: Grainne.Mulholland@swc.ac.uk

Description

This exciting new course has been designed by Hospitality and Tourism employers to allow learners to sample across a wide range of roles in the sector. It has a strong emphasis on the ‘soft skill’ development needed in the world of work. Learners will not only develop practical skills enabling them to access the workplace immediately, but the course will also help them make informed decisions about their future career choices. This is a great place to start if you want to take some time to consider your options, while still gaining much sought after skills and confidence. You will be busy and you will love it!

Terms & Conditions

Course Terms and Conditions: Learners will have access to relevant work placement via either an employed or non-employed route - onsite in college or with a suitable employer. In addition, they will be given the opportunity to obtain either: GCSE Maths and English at Grade C or above, or Essential Skills Level 2 Communication and Essential Skills Level 2 Application of Number.

Course Content

During this one year programme, you will focus largely on three main areas. Front office and accommodation studies will help you understand how customer requirements are met and exceeded in a range of hotel and accommodation businesses – everything from booking to departure. Alongside this, you will learn how to provide a high level of professional food and drink service, barista, wine service and cocktail making – putting the WOW factor into hospitality. Finally, you will extend your skills by investigating the tourist industry locally and regionally – finding out about all the wonderful attractions we have on our doorstep and all the factors that will make sure tourists have an amazing experience. All this will be done while you embed the best of workplace skills – everything employers expect to see in the workforce of the future.

Core Modules

The objectives of the OCN NI Level 2 Diploma in the Principles and Practices of the Hospitality and Tourism Team Member will enable learners to gain skills and knowledge relating to the following:

  • Concierge, guest services and Front desk operations
  • Tourist information
  • Food and beverage services including barista and wine service
  • Basic food preparation and food safety
  • Accommodation and housekeeping services
  • Customer services and processing payments
  • Health and safety
  • Teamwork and communication
  • Assessment Method

    This new course is assessed at the end of the programme by a practical observation, multiple choice test and a professional discussion with the learner, tutor and an industry representative. The qualification will be graded overall as Pass/Merit/Distinction.

    Progression Opportunities

    This Diploma will allow learners to progress to higher level qualifications in areas of their choice. SWC can offer progression to Level 2 & 3 Diplomas in Travel and Tourism or Level 2 & 3 Diplomas in Professional Food and Beverage Service or Hospitality Supervision and Leadership. Learners may choose to take on an apprenticeship with the many employers they will have come in contact with throughout the programme.

    Entry Requirements

    Course Entry Requirements: Learners should be at least 16 years old and be able to demonstrate an interest in the hospitality and tourism sector during interview.