Course Information

City & Guilds Entry Level Award for Introduction to Customer Service (Entry 3) (QCF)

Level 0


The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry. You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.


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