Course Information

OCR Level 2 Certificate in Administration (Business Professional) (QCF)

Level 2


This qualification recognises learners understanding of administrative functions and activities. It accredits learners abilities to carry out a range of administrative tasks autonomously and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context.


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Course Content

During the one year course Learners will study two compulsory units, namely Working in Administration and Written Business Communication, and a number of optional units to a credit value of 8 credits. Examples of optional units include: Making and Receiving Calls, Welcoming Visitors, Career Planning in Administration, Communicating with Customers, Teamwork in Administration, Financial Transactions, Organising Business Travel and Accommodation, Organising Meetings and Handling Diary Systems. Learners will also have the opportunity to undertake additional qualifications in Text Production and Word Processing.

Assessment Method

Type of assessment will depend on the particular needs of each Learners unit but most units will involve course work. Text Production and Word Processing units are externally assessed by OCR.

Progression Opportunities

Successful Learners may progress on to a Level 3 Award, Certificate or Diploma programme, typically in Administration. Future public or private sector employment and career pathways include: Administrative Assistant; Receptionist; Sales Representative; Telesales Operator. This qualification provides evidence of achievement of a range of practical skills as well as of underpinning knowledge and understanding of administration.

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Entry Requirements

There are no formal entry requirements for this course, however a reasonable standard of written and spoken English is required. Word processing experience is desirable but not essential.

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Course Costs

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Below are the sessions that are available for this course.